Privacy Policy

1. Scope

This Policy applies to:

• Visitors to our website qloax.com and subdomains.
• Clients and partners who engage QLOAX for consulting, development, or support services.
• Users of QLOAX’s products and platforms such as FORGE 4.0, RevGen, and IntervuAI.

By using our services, you consent to the practices described in this Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

• Contact information (name, email, phone number, company, job title)
• Account registration and authentication data
• Billing and payment information (if applicable)
• Support or feedback submissions
• Any additional details shared during project discussions or proposals

b. Automatically Collected Information

• IP address, browser type, operating system
• Device identifiers and usage analytics
• Cookies and similar tracking technologies
• Session logs, clickstream data, and interaction metrics

c. Information from Third Parties

• Partner platforms, CRMs, or integrations
• Publicly available sources or professional networks (e.g., LinkedIn)

3. How We Use Your Information

We process personal and business data only for legitimate purposes, including:

• To provide and maintain QLOAX services and products
• To communicate about projects, proposals, or support tickets
• To personalize content and user experience
• To improve and enhance our websites and offerings
• To perform analytics, research, and internal reporting
• To send updates, newsletters, or marketing communications (with consent)
• To comply with legal obligations or enforce agreements

4. Legal Basis for Processing (GDPR Compliance)

• Contractual necessity — to deliver requested services or products.
• Legitimate interests — improving offerings, securing systems, and engaging clients.
• Consent — when you opt in for newsletters or marketing communications.
• Legal obligation — compliance with accounting, tax, or regulatory requirements.

5. Cookies & Tracking Technologies

We use cookies and analytics tools to improve site functionality and performance. You can control or disable cookies via your browser settings. Some functionality may be limited if cookies are disabled.

6. Data Sharing & Disclosure

QLOAX does not sell or rent your personal data. We may share data only under these conditions:

• With service providers (e.g., hosting, analytics, payment gateways)
• With business partners or subcontractors involved in project delivery
• For legal reasons when required by law or regulation
• In corporate events such as mergers or acquisitions

7. Data Retention

We retain personal data only for as long as necessary to fulfill described purposes or comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

8. Data Security

• Encryption (in transit & at rest)
• Role-based access controls
• Secure cloud infrastructure and DevSecOps practices
• Regular audits and vulnerability assessments

While we take reasonable measures, no system is 100% secure; users share data at their own risk.

9. Your Rights (Under GDPR and Similar Laws)

• Access a copy of your personal data
• Request correction or deletion of your data
• Restrict or object to processing
• Withdraw consent for marketing at any time
• Request data portability

To exercise your rights, contact privacy@qloax.com. We may verify identity before processing such requests.

10. Cross-Border Data Transfers

QLOAX operates globally with infrastructure in multiple regions. Where data is transferred outside your jurisdiction, we ensure appropriate safeguards including Standard Contractual Clauses (SCCs).

11. Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect data from children.

12. Links to Other Websites

Our site may include links to third-party websites. We are not responsible for their privacy practices and encourage reviewing their policies separately.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with an updated “Last Revised” date. Significant changes will be communicated via email or site notice.

14. Contact Us

For privacy inquiries or data access requests:
📧 contact@qloax.com
📍 QLOAX , Pune, India

If you are located in the EU/EEA, you may also contact your local data protection authority regarding unresolved concerns.